Despite years of investment in technology, data, and strategy, most organizations still struggle to deliver meaningful, transformative experiences. CX programs remain stuck—underutilized technology, misaligned priorities, and reactive strategies are holding companies back.

The Fabric 2025 CX Insights Report unpacks insights, backed by over 1,000 CX professionals and business leaders. This isn’t just another trends report—it’s a wake-up call.

The gap between what employees need and what organizations deliver has never been wider. Companies can no longer afford to treat employee experience (EX) as an HR side project or rely on outdated models and theories. The future belongs to organizations that face reality with clarity, invest in trust, and build workplaces fit for how people actually work today. 

This report explores the challenges, shifts, and imperatives shaping EX and its inextricable link to business outcomes in 2025 and beyond.