Services

Solutions that deliver world class experiences

We help organizations exceed human expectations through a holistic approach.

Experience Strategy

A vision & plan for better experiences

Change Management
Current State Assessment
CX/EX Strategy & Vision
Enterprise Training
Research & Testing
Segmentation & Personas
Short & Long Term Recommendations
User Journey Mapping
Workshop Design & Facilitation
Digital Transformation

Experience Design

Digital products, services & improved ways of working

Business Process Design
Design & Pattern Systems
Information Architecture
Organizational Design
Product Concepting
Rapid Prototyping
UI/UX/Interaction Design
Voice/Chatbot Interfaces
Web & Mobile Design/Development

Experience Management

Frameworks to capture & act upon evolving human needs

Data Science
Data Strategy
Data Visualization
Enterprise Training
Generative AI Advisory
Chat GPT Implementation
LLM Strategy & Integration
Qualtrics Platform Advisory & Implementation
Survey Design
XM Framework Design & Advisory
XM Governance Design & Facilitation

Fractional CXO

C-level guidance for organizations that are not ready for a full-time CXO

Our Fractional CXO services provide your business with seasoned executive leadership on a part-time basis. Develop and implement a comprehensive experience strategy aligned with your company’s goals without the full-time commitment

CX Strategy
Change Management
Leverage technology to improve customer interactions
Foster a Customer-Centric Culture
Scale Innovation and Continuous Improvement
Cross-Functional Collaboration
Digital Transformation